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Frequently Asked Questions
How do I make an order? - Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your credit card details to pay for your chosen items. Please follow the instructions in the checkout cart and email.
How do I pay for my order? Is it safe to use my credit card? - When you checkout you are directed to Shopify secure payment gateway where you can enter your details safely. You can also now select if you would like to pay by bank account transfer if you do not have a credit card.
Refunds & Returns - For Returns please email us at firstname.lastname@example.org as we treat every enquiry different, depending on the situation.
How long will my order take to arrive? - Orders will arrive between 1-3 days depending on the delivery option you choose and the day you ordered (Currently there are no weekend courier runs, so if you order Thursday night or Friday your order will not arrive before Monday.) There is also a delay with covid, so our normal times may vary.
We try our very best, working late and past our normal operation hours to get all packages sent off asap. Please check your track and trace first and give your parcel 7 days before contacting us about your order. Rural packages usually take 1 extra day. To see our shipping rates and options please go here.
A product is 'Currently Out of Stock' or Disappeared from the site. How long until it's available again? - If you are after something in particular, please contact us straight away by emailing at email@example.com.
My question isn't answered here, what should I do now? - Contact us, we'd love to help you out.